KOTES BY KOBE Shipping/Delivery Information

Shipping Cost

Free Shipping on Australian Orders over $40

Kotes by Kobe offers free delivery on all Australian orders (i.e. orders to addresses for delivery within Australia) over $40. Orders less than $40 will incur a $5 flat rate shipping fee.

All Australian orders will be shipped by Australia Post and typically arrive within five (5) working days from dispatch (depending on location).

International Orders

Kotes by Kobe offers flat rate shipping on all international orders (i.e. orders to addresses for delivery outside of Australia).

Country/region Shipping fee (AU$) per order
New Zealand $15.00
North America $25.00
Asia $25.00
Europe $25.00
Rest of world $30.00

Your final shipping charges will be displayed in your checkout page before you proceed to payment. All prices are in Australian dollars and freight costs are payable in addition to the product price.

International orders will be shipped by Australia Post or DHL. Delivery can take seven (7) to fifteen (15) working days from dispatch (depending on location). However, this is dependent upon circumstances such as customs that are beyond the control of Kotes by Kobe.

General Information

  • Kotes by Kobe will process all orders for shipping within two (2) Business Days as determined by Australian Eastern Standard Time (“Business Day”), unless otherwise specified. Shipments received over the weekend or on public holidays will be processed within the next two (2) Business Days. If the item is out of stock, the customer will be notified within two (2) Business Days.
  • We pack and process your order as quickly as we can. If you find that you have entered your shipping address incorrectly, contact us ASAP at kobe@kotesbykobe.com.au along with your order number and correct address as we only have a short amount of time to change or cancel an order.
  • In the unfortunate circumstance that the product you are seeking to order is out of stock, we will contact you within two (2) Business Days to let you know.
  • Delivery charges are subject to change at any time without notice.
  • All deliveries must be signed for unless you have provided written authority and details as to how the product can be delivered and in such circumstances, Kotes by Kobe will not be responsible for any lost or damaged products. 
  • Kotes by Kobe will notify you when your order has been dispatched.
  • If your order does not arrive in the estimated timeframe, please contact Kotes by Kobe at kobe@kotesbykobe.com.au.
  • All Kotes by Kobe products are packaged to ensure safe transit, prior to the goods leaving our premises. Kotes by Kobe does not accept responsibility for any goods that may be damaged during delivery.